Privacy Policy

Who we are

Leobot Electronics (LEOBOT TRADING CC, VAT: 4360222782) is a South African electronics store and R&D workshop based in Pretoria. This policy explains how we process personal information when you use leobot.net or purchase from us in line with the POPIA and with GDPR principles.

Scope

This policy applies to our website, checkout, customer accounts, support and marketing communications. Nothing here constitutes legal advice.

Data we collect

• Account & identity: name, email, phone, password (hashed), delivery/collection details.
• Order details: items purchased, totals, delivery preference, notes, invoices.
• Payment: we do not store card details. Card payments are handled by our payment provider (e.g., PayFast). EFT references are stored for reconciliation.
• Support: messages you send us (email, forms) and our responses.
• Device/usage: IP address, browser type, pages viewed, timestamps, basic diagnostics and anti-fraud signals.
• Cookies: essential session and cart cookies; optional analytics cookies (see below).

How we use your data

• Provide and improve the store, fulfil orders and manage your account.
• Payments, fraud prevention and security of our services.
• Customer support and operational communications (e.g., order and delivery updates).
• Legal, tax and audit obligations, including invoice record-keeping.
• With consent, optional news about products or offers (you can unsubscribe anytime).

Lawful bases (GDPR-style): contract performance, legitimate interests (running a safe and reliable store), legal obligation, and consent where required for marketing/analytics.

Sharing & processors

We share data only with service providers who help us run the business, under contracts that protect your information:

• Payments: payment gateways (e.g., PayFast) process card data on their systems.
• Delivery: couriers and pickup networks (e.g., PostNet) receive names, contact and addresses for delivery.
• IT & hosting: secure hosting, backups, and email providers.
• Compliance: when required by law or to protect our rights and users.

We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember preferences and improve the site:

• Essential: required for login, cart and checkout—cannot be switched off.
• Analytics (optional): help us measure what’s working. We only enable these with consent.
• Functional: quality-of-life features like remembering your location or view settings.

Security

We use HTTPS, restricted access, and reasonable technical and organisational measures to protect personal information. No internet service is 100% secure, but we work to mitigate risks.

How long we keep information

We retain order and invoice records for the periods required by South African tax and company law. Account and support data are kept as long as you have an account or as needed to provide the service. We delete or anonymise data when it’s no longer required.

Your rights

You may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• object to or restrict certain processing;
• delete your account (subject to lawful record-keeping);
• withdraw consent for optional analytics/marketing;
• lodge a complaint with the Information Regulator (South Africa).

To exercise any rights, please contact us (details below). We will verify your identity before actioning requests.

Children

Our store is intended for adults. We don’t knowingly collect personal information from children under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be noted on this page with a new “Last updated” date.

Contact us (Responsible Party)

For security and privacy, we may request additional information to verify your identity before fulfilling privacy requests.